FOR ENGLISH USERS

Dear Customer,

 

Welcome to our website, and thank you for visiting us!

While our website is primarily in Hungarian, we understand that many of our customers speak English. We are working on this solution to provide the most convenient shopping experience for everyone.

To assist you, we have prepared a detailed guide to help you navigate the Hungarian menus and purchasing process. You can find this English guide below. It contains all the essential information and steps to easily find and order your favorite products.

We appreciate your patience and understanding! If you have any questions, please don't hesitate to contact us – we're here to help!

Best regards,
The VelvetVial Team


Here's the detailed guide for shopping on www.velvetvial.com:

Registration and Login

1. Click on the "Bejelentkezés" (Login) button in the top right corner of the homepage.
2. For new users, select the "Regisztráció" (Registration) option.
3. Fill in the following fields:
   • E-mail cím: Enter your email address
   • Jelszó: Choose a secure password
   • Jelszó megerősítése: Re-enter your password
   • Vezetéknév: Enter your last name
   • Keresztnév: Enter your first name
4. Check the box "Elfogadom az Általános Szerződési Feltételeket" (I accept the Terms and Conditions).
5. Click the "Regisztráció" (Register) button.

Browsing Products and Adding to Cart

1. Click on "Termékek" (Products) in the main menu.
2. Select the desired product.
3. Important: Each product page includes an English product description. Scroll down on the product page to view the English version.
4. On the product page, enter the quantity.
5. Click the "Kosárba" (Add to Cart) button.

Viewing and Modifying the Cart

1. Click on the cart icon in the top right corner.
2. Here you can see the selected products and their quantities.
3. Use the "+" and "-" buttons to modify the quantity.
4. To remove a product, click on the trash can icon.

Checkout Process

1. On the cart page, click "Tovább a pénztárhoz" (Proceed to Checkout).
2. Fill in the shipping address:
   • Vezetéknév: Enter your last name
   • Keresztnév: Enter your first name
   • Cég neve (optional): Company name if you need the invoice for a company
   • Ország: Select your country
   • Irányítószám: Enter your postal code
   • Város: Enter your city
   • Utca, házszám: Enter your street address and house number
   • Telefonszám: Enter your phone number
3. Select the shipping method:
   • Házhozszállítás: Home delivery
   • Személyes átvétel: Personal pickup
4. Choose the payment method:
   • Banki átutalás: Bank transfer
   • Utánvét: Cash on delivery
   • Bankkártyás fizetés: Credit card payment
5. Review the order summary.
6. If you have a coupon code, enter it in the "Kuponkód" field and click "Érvényesítés" (Apply).
7. Check the box "Elolvastam és elfogadom az Általános Szerződési Feltételeket" (I have read and accept the Terms and Conditions).
8. Click "Megrendelés elküldése" (Place Order).

Order Confirmation

1. After a successful order, you will see a confirmation page.
2. Check your email inbox for a detailed order confirmation.

If you have any questions or issues during the shopping process, please contact us using the contact information provided on the website.